We’ve refreshed the Active Jersey app with a brand-new design and improved features to make booking your favourite classes and activities easier than ever.
The Active Jersey App gives you online bookings, Active news, and more, on the go, on your smartphone or tablet.
- The Active App can be downloaded here on the Play Store
- The Active App can be downloaded here on the App Store
Group Fitness Classes and Activity Bookings
Classes are now displayed in Calendar view, which allows you to select the day at the top of the screen and then select the class you would like to book. You can still book classes up to 7 days in advance.
Active members can book up to four classes per day on our App! Many classes are in high demand, booking multiple classes in the same time slot means you’re blocking another members opportunity to attend their favourite class. Please only book one session in the same time slot and don't forget to cancel a class you can't attend as soon as possible, so we can support as many members as possible in their fitness journey.
Find out more about Class Etiquette
What other improvements have we made?
We've made it easier to get in touch with us from the app. You can easily call or email us, by tapping the phone or email icon on the app screen.
Keep up-to-date with the latest news and information for our centres!
You can opt-in (or out) of push notifications sent directly to your phone, so you'll never miss important updates on centre facilities, events, and notices. It’s the easiest way to stay informed and make the most of your membership, ensuring you're always in the loop.
How to login to the Active Jersey App for the first time:
For Active Members:
If you are an Active member, you’ll need your email address as linked to your Active membership.
The first time you log in you’ll need to set a password by following the ‘reset password’.
Click here to reset your password or to login.
Once you have your password, you can use the same log in credentials to use the Active App.
If you aren’t an Active member, you can still use the Active App and Active Online to book and pay for activities.
Register for a Pay As You Go Online account:
You don’t need to have an Active membership to feel like an Active member! Non-members can also use our app to book and pay for classes and activities and receive the latest centre updates and news, by setting up a Pay As You Go online account.
To register for a Pay As You Go online account, go to Join now at the top of our website and complete the online form, selecting “Pay as you Go” when prompted.
Once you have completed the online form, your account details will be emailed to you with the information you’ll need to get yourself set up with the App and set up a password so you can book and pay for activities online. Follow the instructions.
You can also call 01534 449888 to register for a non-member login.
If you have paid for the class on the App, but can no longer make it, you will need to call 01534 449888 to get a refund as we’re unable to refund via the Active app.
If you have any queries about Active Online or the Active Jersey app, please call 01534 449888.
Cancel your class booking on the app:
If you can no longer make a class that you have booked, please remember to cancel your booking.
To cancel a class booking that you have made on the app, launch the app and go to My Bookings at the top of the app.
Select the class you had booked that you wish to cancel and click the cancel button to proceed. Then confirm you wish to cancel the booking. A pop-up message will then confirm that your booking has been cancelled.
You can also call 449888 to speak to our team to cancel if you can’t make a class you have booked. This helps to ensure that others can take your space in the class if you can't make it.
Make sure that you’re cancelling at least an hour before the class is due to start if you’re cancelling on the Active app. If you wish to cancel your booking and there is less than an hour before the class is due to start, you will need to call 01534 449888 to cancel your attendance.
If you have paid for the class on the app, but can no longer make it, you need to call 01534 449888 to get a refund as unfortunately we’re unable to refund via the Active app.