FAQs

Strictly speaking no, however, customers can still pre-book activity sessions in some cases. We strongly advice pre-booking the classes to guarantee your space. They can be booked and paid for using the Active App or by telephoning the Centre.

No, you are welcome to stay as long as you wish, within our opening times.

Yes. The squash courts are open. To guarantee your booking, bookings should be made and paid for using the Active App or by telephoning the Centre.

Yes. Badminton is available where possible, between other sports activities in the hall. Please check the App or call the centres before coming to site for Badminton as it is not always available. To guarantee your booking, bookings should be made and paid for using the Active App or by telephoning the Centre.

Yes, please contact the Customer Service desk on 449888 who will arrange a refund for disrupted and cancelled activities paid for in advance.

Yes, for bottle refill only. Please remember to bring your own water bottle, you are not permitted to drink direct from the fountain.

Yes, all activities are running quite separate to the vaccine centre which is contained within the Queens hall.

Yes, at Fort Regent you can play at the weekends only, subject to availability.

Yes, we have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Yes. You must bring a separate clean towel to sit on when using the Sauna as we are unable to sanitise the heated wood between users.

Yes, the café will be open between 9am and 6pm Monday to Friday and 9am to 4pm on Saturday and Sundays.

Both Pools are open and there is no longer need to book in advance.

Yes, we have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Yes.

Normally we will have 4 standard lanes open for lane swimming and an open area for general swimming. 

Yes, the balcony is open.

Sadly, our café will not be re-opening. We are looking to have a smaller coffee shop downstairs in the near future with healthy food options.

Yes, On Sunday afternoons between 3-4pm.

Yes, however, you will need to contact us to register for a non-member log in. Once you've set up the App and set a password, you can book and pay for activities online.

Currently our systems do not refund automatically for a cancellation you make online. Therefore, if you need to cancel a session you've paid for, please contact the Customer Services Team on 449888 so they can cancel your booking and refund the payment you have made. Please note, if you cancel at short notice, you may not be entitled to a refund.

Yes, there are a selection of On Demand classes available on the app.

Yes, however, you will need to contact us to register for a non-member log in. You'll first need to set up the Active Jersey App. Once you've set up the App and set a password, you can book and pay for activities online, including the MoveAnywhere classes.

If you are a current Member the Active content in MoveAnywhere is free of charge, along with a number of taster LES MILLs videos. You can unlock all of the content, as a member or non-member for just £1.99 per week.

Yes, but the system will recognise you as a non-member while your membership is frozen. To unlock the content, while your membership is frozen, you can subscribe for just £1.99 a week.

We have an enhanced cleaning schedule in place, and ensure the air is refreshed regularly via effective air handling systems. There is signage in place to remind service users of the measures they can take to keep themselves and our staff safe.

There will be cleaning materials throughout the Gyms and activity areas and all users are required to use it before and after each exercise to wipe down any equipment used, including exercise mats. We also encourage customers to follow Government guidance and take advantage of the free lateral flow testing kits before visiting centres for activities where physical distancing is difficult to maintain.

All efforts are made to continue services, however, if staffing levels are significantly impacted and we are unable to source appropriate cover, we may need to cancel some activity. We will do all we can to avoid that, whilst ensuring safe practices.

Yes, you should be able to complete a full workout. Please ensure you consider other users in the Gym and limit use of any one piece of equipment to no more than 20 minutes.

Yes, classes, including Spinning, are running with recommended social distancing in place.  Some classes may be moved to larger areas (Hall) to ensure the guidelines can be followed. These classes are popular so bookings should be made using the App where possible or over the phone.

Changing rooms, showers and lockers are now open. We have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Yes. We have lived a long and happy life at the Fort, but the building is no longer fit for purpose as a Sports facility and we need to make way for the essential maintenance needed to bring the building up to modern standards for its future use.

The age, size and scale, as well as the historical significance of the building, makes refurbishment of the Fort for Sports, financially untenable. The much lower investment needed to deliver the IAP Strategy will help us continue to provide the local community with accessible and affordable Sports and Fitness facilities in the long term.

No, we will not close the facility until the alternative is ready to accept our members.

Building work at Springfield is underway and we're expecting the facility  to be completed and open to the public by the spring.

There will be an additional 60 parking spaces made available in and around the Springfield facility as part of the plans, 40 is the space known as the "Gyratory" plus 20 spaces at Springfield School that can be used outside school times by Active members. This brings the total number of spaces for Springfield up to approximately 140.

Active remain committed to offering facilities at Les Quennevais and in St Helier. The main facility in St Helier will be Springfield. Oakfield, remains predominantly a School facility Monday to Friday, however, it is intended there will be some provision for Active members in the evenings, weekends and early mornings.

You can find more information regarding the plans for Springfield here:

Active New Facilities Flyer

New Equipment

Unfortunately we have been unable to make provision for a Sauna and Steam in the facility.  

You can find more information regarding the IAP plans here: Alternative Facilities