Les Quennevais Sports Centre Planned Maintenance

Monday 01 Jul 2024
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The pools at Les Quennevais Sports Centre need to close for us to carry out essential, planned maintenance of the steel columns supporting the roof. This work was planned for the summer holidays before we knew of the electrical issues impacting the facility in April. We chose the summer holidays as this tends to be the quietest period in the year for the pools as many people choose to swim in the sea or take holidays in the summer. This period also minimises disruption to the swim school and other programmed activity.

We are pleased to confirm that whilst this work is underway, we will also carry out some refurbishment of the pool changing rooms. In addition, works will start on a new steam room and to replace the ventilation systems for that area.

Work has been ongoing since April to complete the electrical upgrades required at Les Quennevais. We are sorry to advise that to complete the final piece of work safely, the first-floor gym and spinning room must close again for approximately two weeks.

The complete programme of works over this coming period is as follows:

Start Date

Expected End Date

Areas impacted and Planned Works

Alternative Provision

Monday 1st July

Monday

2nd September

Men’s pool changing room will close to prepare the areas for new flooring and new changing cubicles.

Men will be able to change in the current ladies team change area until 15th July, when swimming. Area includes baby change provision.

15th July

Monday

2nd September

Both swimming pools at Les Quennevais will be closed for pool steel column maintenance.

15th-19th July: Active Members can use Aquasplash for lane swimming only.

20th July onwards: Langford Swimming Pool will be available for lane and family swimming sessions which must be booked in advance.

15th July

Monday

2nd September

Ladies pool changing rooms and family rooms and accessible change will be closed  to prepare for new flooring and drainage.

Dryside changing rooms available for those attending classes and the gym. The “Changing Places” changing room, with hoist, will remain open throughout.

15th July

Monday

2nd September

Installation of new steam room and new ventilation systems. New tiling in this area.

Active members can use the Aquasplash Sauna and Steam at a discounted rate throughout the period of closure

22nd July

Monday

5th August

First Floor gym and spinning room closed to finalise install of new electrical distribution boards

Alternative gym and spinning provision for members at Springfield and Langford.

Throughout the above works the squash courts; sports hall; ground floor dance studio and Harmony Physiotherapy room will remain open as normal. La Piscine Café opening hours may be subject to change whilst work is ongoing.

Please note expected end dates may be subject to change. We will endeavour to provide regular updates throughout the work in centre signage, website, social media channels and the Active Jersey app.

 

 

Frequently Asked Questions:

Is it lane swimming only at Langford, or will there be provision for family swim sessions?

Provision will be made for both, please check the Les Quennevais page of the app for Langford session details.

 

What parking provision is at Langford?

Parking is available for those using Langford for up to 3 hours. Yellow disc must be used to display time of arrival.

 

Is there a provision for those with disabilities at Langford?

Yes, there is a pool hoist max weight limit 136kilo. There is also a disabled changing area available.,

 

Will you still be having Aqua classes when the pools at Les Quennevais are closed?

There will be no aqua classes from 15th to 19th July, however, when we open Langford on the 20th July, the aqua classes will be reinstated in the pool there, at the usual times.

 

Can non-members swim at Langford or will it be members only?

Yes, they will need to book and pay via the app. Non-members will need to set themselves up as a pay and play customer via the “Join now” button at the top of our website.

 

What is the Gym provision like at Langford?

There is a small 18 station gym at Langford, that includes CV equipment and a small provision of fixed and free weights.

 

Will I need to book and pay in advance for Langford Gym?

Yes, please check the Les Quennevais page on the App to check what sessions are available and to make bookings.

 

How can I make a booking for activities at Langford?

You can book and pay for activities at Langford by going to the Les Quennevais page of the App. Langford sessions will be available to book, via the “Langford” links on that page. You can also book over the phone and in centre at Les Quennevais and Springfield.

 

I am not a member, can I use the app for bookings?

You can register to be a “Pay and Play” customer by clicking the “Join now” button on the Active website and completing the online form. The online registration will take just a few minutes to complete and you will be issued automatically with a Member ID. You will need the member id to complete your registration for the Active Jersey App, which can be downloaded from the app stores on Apple and Android devices.

 

Can I pay cash at Langford?

No, I’m afraid we will not have facilities for this, all bookings and payments will need to be made online via our Active app.

 

I don’t want to use the alternatives provided, can I get a refund of my membership for this period?

In line with membership terms and conditions, a refund will not be offered during periods of planned maintenance should you choose not to use the alternatives provided.

 

I don’t want to use the alternatives provided, can I freeze my membership for this period?

Direct Debit customers can freeze their membership in line with terms and conditions – i.e. per calendar month. Notice must be given in writing at least 3 days before the start of the relevant month.

 

You gave me a refund after the closure in April, what’s different?

In April we needed to close the entire facility at Les Quennevais without notice. These works are planned, and alternatives have been offered. In line with our T&Cs refunds will not be offered during periods of planned maintenance if you choose not to use the alternatives provided.

 

I am unhappy with the service from Active, due to these disruptions, I want to cancel my membership.

We are sorry you are unhappy with the service. We never like to lose customers, but customer can cancel should they choose.

 

Why does the Gym need to close again?

The majority of the work required on the electrical systems at les Quennevais has been able to go ahead behind the scenes, since we reopened at the end of April. We had initially believed the final piece, to transfer all circuits to new circuit boards could be done during open hours, however, we have been advised that due to safety reasons, this needs to be done when there are no members of the public using these areas.

 

Why don’t you offer alternatives out west?

Government do not own or have any direct influence over the commercial businesses in the west of the island and are able to make provision centrally to accessible facilities for our entire membership.

 

Why are you closing the pools during the Summer Holidays when families will want to use it?

We chose the summer holidays as this tends to be the quietest period in the year for the pools. Many people choose to swim in the sea or go to the beach when the weather is warm and take holidays off island in the summer. This period also minimises disruption to the swim school and other programmed group activity.