FAQs

No but customers can pre-book activity sessions in some cases.  We strongly advise pre-booking for classes to guarantee your space.

They can be booked and paid for using the Active App or by telephoning the Centre.

No, you are welcome to stay as long as you wish, within our opening times.

Yes, please contact the Customer Service desk on 449888 who will arrange a refund for disrupted and cancelled activities paid for in advance.

14-year-olds can use our gym but must be accompanied by an adult and they can only use cardio equipment. 

16-year-olds can use the gym without being accompanied by an adult but must complete a compulsory gym induction.

Dogs aren’t allowed on the playing fields. In accordance with the law:

• Dogs are not permitted on the playing fields at any time
• Your dog must be kept on a lead and within the confines of established paths while it is in the park
• You must clean up any dog mess deposited by your dog or you could be fined £1,000

The new facility has a new 75 station gym with free weights, cardio and fixed weights areas, a Mind & Body Studio, a state-of-the-art Spin studio and large studio suitable for circuits, Boxfit etc.

See the centre opening hours here.

Yes, there are lockers in the changing rooms. The lockers require a padlock and we provide one in the member welcome pack.  If you lose your padlock, they are available to purchase from the front desk.

Lockers should only be used for the duration of your visit. All lockers will be emptied when we close for the day and any items left behind will be taken to lost property (main reception).

No, there is not a sauna or steam at the new facility.

Additional spaces have been added with exclusive use of one area for Active Permit holders only and additional overflow spaces available at Springfield School after 5pm weekdays and at weekends.

Squash is available at Fort Regent & Les Quennevais. Bookings should be made and paid for using the Active App or by telephoning the Centre 449888.

Badminton is available at Fort Regent & Les Quennevais. Bookings should be made and paid for using the Active App or by telephoning the Centre 449888.

Yes, for bottle refill only. Please remember to bring your own water bottle, you are not permitted to drink direct from the fountain.

The Blue room is currently in use by various community groups and these activities are likely to expand, therefore we do not intend to move Active membership classes back to the Blue room.  We continuously monitor class attendances and movements on the waiting lists to determine the best available space for our classes. We are lucky to have some incredible instructors, who are very popular. Our program coordinator continues to work diligently to allocate the most appropriate spaces available for the demand in each class and reviews this monthly.

At Active our membership is incredibly important to us, however, as Government facilities we have an obligation to provide facilities for activity to all islanders.

Some of our classes, particularly those that are during the day, are over-subscribed, however, the class program overall is only achieving around 71% booking rates and unfortunately not all customers attend when they make a booking for various reasons. We continuously monitor our programs to ensure a balanced provision on class types and under-performing classes will be taken out and replaced so we can best serve our customers with the resources we have available to us.  At Fort Regent we had a facility with the capacity for around 8000 members, however, only around 1500 members were using the facility, with around 2500 members using Les Quennevais. Springfield does feel smaller, as we were spoiled for space at Fort Regent, but Springfield does have capacity for our current membership and more. We are also intending to open facilities such as Langford and Oakfield to Active members outside of curriculum times later in 2024. We will advise customers as soon as we know more.   

In the first quarter of 2024 we intend to introduce a new automated process for identifying those that regularly book classes, and then fail to attend without cancelling in good time. Before we do this we want to establish good practice of the instructors to record attendances accurately using the in class tablets. We will notify customers ahead of doing this and remind all of the importance cancelling their class at least an hour before the class starts to avoid any penalty. It is likely the penalty will be in the form of restricted booking privileges for a period.

We are currently looking at alternative arrangements for the equipment storage needed for the room and screening for the glass doors that currently look over the bin storage outside has been installed. Subject to budgets, in 2024 we will look to install mirrors on the opposite wall to those currently installed to make the room more user friendly – i.e. for class attendees to check their form following instruction.

Both Pools are open and there is no longer need to book in advance.

Yes, we have enhanced cleaning programs in place and are also asking customers to support us in keeping these open by sanitising touchpoints with the materials provided after using the shower and change facilities.

Normally we will have 4 standard lanes open for lane swimming and an open area for general swimming. 

Yes, the balcony is open.

La Piscine Grab and Go Café and Coffee Shop is open between 9am and 6pm Monday to Friday and between 8am and 4pm on Saturdays and Sundays. 

Yes, Find out more here. 

Squash is available at Fort Regent & Les Quennevais. Bookings should be made and paid for using the Active App or by telephoning the Centre 449888.

Badminton is available at Fort Regent & Les Quennevais. Bookings should be made and paid for using the Active App or by telephoning the Centre 449888.

Yes, for bottle refill only. Please remember to bring your own water bottle, you are not permitted to drink direct from the fountain.

Fort Regent Gym is closed and all classes are at Springfield. You can still book and play badminton, squash, and table tennis although we advise booking in advance, using the App or by calling 449888 before visiting site.

Yes, bookings should be made and paid for using the Active App or by calling 449888. You can play at the weekends only, subject to availability.

Changing rooms and showers are available for customers to use while taking part in sports at Fort Regent. 

Please note that showers close at 8:30pm during the week and 3:30pm on a weekend. 

No, the sauna and steam at Fort Regent is closed.

Yes. The café will remain open at the Fort and will continue to be run by Empire Prestige.

Along with Squash, Table Tennis and Badminton, some private clubs still hold sessions from their facilities at the Fort until Oakfield is ready.  The Café, Playzone are still  running from the centre until further notice.

The age, size and scale, as well as the historical significance of the building, makes refurbishment of the Fort for Sports, financially untenable. The much lower investment needed to deliver purpose built sports facilities will help us continue to provide the local community with accessible and affordable sports and fitness facilities in the long term.

Yes, bookings should be made and paid for using the Active App or by calling 449888.

Please check with the club you attend. The Active Gym move will not directly impact private club activities.

Yes, the Playzone will continue to be operated at Fort Regent until further notice. Please check here for the latest information and Facebook page as opening times may vary.

Yes, bookings should be made and paid for using the Active App or by calling 449888.

The new `fobs’ will replace Membership Cards and can be used to access the gym and studios at both Les Quennevais and Springfield, without the need to queue at the desk. Please note that you can freely access the Gym using your fob, but will need to book in advance to access the studios this is to prevent overcrowding.

Yes, the fobs will be linked to your account the same way the cards were and will log your attendance in the gym or at a class when you swipe to access the area.

We will be exchanging Membership cards for fobs over the next few weeks. Pop to the reception desk at either Fort Regent or Les Quennevais and one of the team will make the changes for you.

If you have list your Active card, please come with photo ID.

The Fob will be required to access all areas at Springfield, including the changing areas. At Les Quennevais they will only be needed for the Gym and Studios.  

If you have booked in advance to a class, or just want to visit the Gym, you will not have to stop at reception. All swimming at Les Quennevais will still require the assistance of the reception team.  

You will be required to purchase a new fob should you lose or forget yours.  The cost will be £2.00.

When you book your class online or at the main desk, you are issued with a receipt that includes a bar code.  This code can be used to access the doors to the gym and studios.  If you are joining a class. The instructors will also have a register of the bookees.

Yes, however, you will need to contact us to register for a non-member log in. Once you've set up the App and set a password, you can book and pay for activities online.

Currently our systems do not refund automatically for a cancellation you make online. Therefore, if you need to cancel a session you've paid for, please contact the Customer Services Team on 449888 so they can cancel your booking and refund the payment you have made. Please note, if you cancel at short notice, you may not be entitled to a refund.

Find out more and download the app here

Yes, there are a selection of On Demand classes available on the app.

Yes, however, you will need to contact us to register for a non-member log in. You'll first need to set up the Active Jersey App. Once you've set up the App and set a password, you can book and pay for activities online, including the MoveAnywhere classes.

If you are a current Member the Active content in MoveAnywhere is free of charge, along with a number of taster LES MILLs videos. You can unlock all of the content, as a member or non-member for just £1.99 per week.

Yes, but the system will recognise you as a non-member while your membership is frozen. To unlock the content, while your membership is frozen, you can subscribe for just £1.99 a week.

Yes. We have lived a long and happy life at the Fort, but the building is no longer fit for purpose as a Sports facility and we need to make way for the essential maintenance needed to bring the building up to modern standards for its future use.

The age, size and scale, as well as the historical significance of the building, makes refurbishment of the Fort for Sports, financially untenable. The much lower investment needed to deliver the IAP Strategy will help us continue to provide the local community with accessible and affordable Sports and Fitness facilities in the long term.

There will be an additional 60 parking spaces made available in and around the Springfield facility as part of the plans, 40 is the space known as the "Gyratory" plus 20 spaces at Springfield School that can be used outside school times by Active members. This brings the total number of spaces for Springfield up to approximately 140.

Active remain committed to offering facilities at Les Quennevais and in St Helier. The main facility in St Helier will be Springfield. Oakfield, remains predominantly a School facility Monday to Friday, however, it is intended there will be some provision for Active members in the evenings, weekends and early mornings.

You can find more information regarding the IAP plans here: Alternative Facilities